Features How It Works Pricing FAQ Contact Request an Ops Audit
MarsAI / Booking Ops for Hospitality

Your booking stack is fragmented. MarsAI unifies it.

Every channel, tool, and follow-up — unified into one controlled workflow. One queue. Full visibility. Nothing stitched together manually.

Request an Ops Audit See How It Works

For private hire, weddings, nightlife, corporate events, and conference venues.

Founder-Led
Replaces Tool Sprawl
Pilot-First, No Lock-in
Human Oversight Built In
Mission Control
● LiveExample operating view
Enquiries
47
+12% vs avg
Avg Response
4m 22s
-38% improved
Follow-Up
91%
+15pp vs last wk
Conversion
34%
+8pp this month
Pipeline
New
18
In Triage
12
Responding
7
Follow-Up
9
Pending
4
Escalations
High
Corporate event — 200 pax
8min ago · £12k est.
Med
Wedding — follow-up overdue
48h since contact · £8k est.
High
VIP referral — group booking
3min ago · Flagged priority
What MarsAI Does

One operating layer. Five controlled stages.

From inbound enquiry to confirmed booking — intake, triage, response, follow-up, conversion. Nothing gets dropped.

Channel Intake — Today
Live
Forms
18
Email
12
DMs
9
Referrals
6
Events
2
Unified Queue 47 enquiries
01 — Intake

Unify Every Channel

Forms, email, DMs, referrals — every enquiry captured into one queue. No missed messages. No scattered threads. No manual copy-paste between inboxes.

  • All channels auto-routed to a single queue
  • No enquiry lost between platforms
  • Real-time intake visibility by source
Auto-Triage
Live
High
Corporate event — 200 pax
£12k est. · 8min ago · Private hire
High
VIP referral — Group booking
Flagged priority · 3min ago
Med
Wedding reception — 120 pax
£8k est. · 48h since contact
Low
Birthday party — 20 pax
£1.2k est. · 2h ago
02 — Triage

Classify by Value & Urgency

Every enquiry auto-classified the moment it arrives. High-value corporate events get priority. Small bookings get handled efficiently. Nothing sits in limbo.

  • Auto-priority based on party size, value, type
  • Urgency flags for time-sensitive enquiries
  • Escalation rules you define
Response Engine
Live
To: sarah.j@acmecorp.co.uk
Re: Corporate event enquiry — Dec 14th
Professional
Casual
Formal
Hi Sarah,

Thank you for your enquiry about the corporate event on December 14th. We'd love to host your team at the venue.

I've attached our private hire pack with capacity, menus, and AV options...
3m 41s
03 — Response

Respond Fast, On Brand

Sub-5-minute first response on every enquiry. Every reply matches your venue's tone. Routing rules ensure the right person handles the right conversation.

  • Controlled tone and template matching
  • Response SLA tracking in real time
  • One-click escalation to your team
Follow-Up Tracker
Live
Wedding — Emma & James
£8,200 est. · Private hire · 120 pax
Initial response sentDay 0
Availability confirmedDay 1
Proposal sentDay 3
Awaiting replyDay 5
Next: Auto-chase in 48h if no reply
04 — Follow-Up

Own Every Follow-Up

No lead goes cold. Every enquiry has a chase sequence with human oversight at every stage. Escalation rules you control. Nothing quietly stalls.

  • Automated chase sequences per lead
  • Escalation if follow-up stalls
  • Full timeline visibility per enquiry
Pipeline Overview
Live
Pipeline Value
£142k
+22% this month
Conversion Rate
34%
+8pp vs last month
Avg Response
4m 22s
-38% improved
At Risk
2
Escalation needed
New
18
Triage
12
Active
7
Won
6
05 — Visibility

See Your Entire Pipeline

Pipeline value, conversion rate, response speed, channel performance — all visible in one place. Know exactly where revenue is being won or lost.

  • Real-time pipeline value tracking
  • Conversion rate by channel and type
  • At-risk flagging and escalation alerts
Getting Started

Three steps to a booking ops layer that works.

No long onboarding. No software to install. We plug into your existing flow and start handling enquiries.

1

Request an Ops Audit

We map your current booking flow, find the leaks — missed follow-ups, slow responses, unowned leads — and tell you exactly what to fix first.

Free — no commitment
2

Run a Pilot

We handle your real booking flow for 2 weeks. You see the difference — faster responses, owned follow-ups, full pipeline visibility — before committing to anything.

Free — real results first
3

Go Live

Full managed deployment. We run your booking ops end-to-end. You focus on running your venue. Monthly. Cancel anytime. No lock-in.

Who It's For

Built for operators who take revenue seriously.

MarsAI is for hospitality venues with high-value enquiry flow — where every missed follow-up is real money left on the table.

We were losing track of high-value enquiries across email, DMs, and our website form. Having one queue with priority triage changed everything.
HE
Head of Events
Private Hire Venue, London
Our follow-up was the weakest part of the operation. Leads would go cold and we'd have no idea until it was too late. That doesn't happen anymore.
OD
Operations Director
Multi-Site Restaurant Group
For the first time we can actually see our pipeline — how many enquiries, where they are, what they're worth. The visibility alone was worth it.
GM
General Manager
Conference & Events Centre
Pricing

Transparent pricing. Start free.

See results before you pay. The Audit and Pilot are free. You only pay when you're ready for full managed deployment.

Ops Audit
Free

We map your current booking flow, identify leaks, and deliver a clear action plan.

  • Full booking flow audit
  • Response time analysis
  • Follow-up gap identification
  • Revenue leakage estimate
  • Written action plan
Request an Audit
Pilot
Free / 2 weeks

We run your real booking ops for 2 weeks. You see the difference before committing.

  • Everything in Audit
  • Live enquiry handling
  • Triage & response management
  • Follow-up ownership
  • Pipeline dashboard access
  • Weekly performance report
Start a Free Pilot
Managed Deployment
Custom

Full end-to-end booking ops. We handle everything. You focus on your venue.

  • Everything in Pilot
  • Full-time ops coverage
  • Custom escalation rules
  • Multi-channel management
  • Monthly performance reviews
  • Cancel anytime — no lock-in
Get a Quote
Frequently Asked Questions

Common questions about MarsAI.

Quick answers to the questions we hear most from hospitality operators.

MarsAI is a managed booking operations service for hospitality venues. We sit between your inbound enquiries and confirmed bookings — handling intake, triage, response, follow-up, and conversion so nothing falls through the cracks.
Your data is seen by the founding team only. We don't share it with third parties, we don't sell it, and we're fully UK GDPR compliant. We take data protection seriously.
We handle your real booking flow for 2 weeks at no cost. You see the results — faster responses, owned follow-ups, pipeline visibility — before deciding whether to continue with a paid deployment.
We work alongside your existing tools initially. Over time, most operators find they can consolidate because MarsAI provides the unified layer they were stitching together manually across multiple platforms.
Private hire venues, wedding venues, nightlife operators, corporate event spaces, and conference centres. If you receive high-value booking enquiries across multiple channels, MarsAI is built for you.
Pricing is based on enquiry volume and the complexity of your booking flow. We'll scope it during the Audit and Pilot so you know exactly what it costs before committing. Monthly billing, cancel anytime.
Next Step

Ready to stop losing bookings?

Start with a free Booking Ops Audit. We'll map your current flow, find the leaks, and tell you exactly what to fix first.

Request an Ops Audit See Pricing
Get in Touch

Request your free Ops Audit.

Tell us about your venue and booking flow. We'll come back with an honest assessment — no pitch, no pressure.