The AI Booking Operating System for venues · UK

Organise every
booking flow. Convert more revenue.

MarsAI organises complex booking flows across channels, departments, enquiry types, and follow-up stages — so operators reply faster, prioritise the leads worth chasing, and convert more enquiries into confirmed bookings.

Human approves outbound. AI never sends blind.
Built forPrivate hire · Weddings · Nightlife · Corporate
ModelFounder-led · Pilot-first · UK-first
CommitmentNo lock-in · Cancel anytime
Live — AI-triaged booking ops
mission-control app.hellomarsai.com / dashboard DEMO · interactive

Human-run chaos. AI-run order.

Today you do the stitching — triaging DMs at midnight, retyping details into sheets, chasing CRM updates that never happen. With MarsAI the stitching is AI. You just approve.

Before You are the integration
6 silos · 1 overworked you · 0 pipeline
After AI does the stitching. You approve.
1 queue · <5 min reply · AI + human
Built for booking teams, not against them

MarsAI enhances your booking team. It does not replace them.

We run triage, prioritisation, follow-up cadence, SLA risk, quote and deposit chasing, handoffs between departments, and cross-channel visibility — so your operators spend their time on the conversations that win bookings, not the admin that loses them.

  • Triage · every enquiry classified by lane, priority and value the moment it lands
  • Prioritisation · the queue shows what to work on, in order, with SLA risk surfaced
  • Follow-up · cadence runs on quotes, deposits, and silence — operator stays in the loop
  • Handoffs · weddings to events, corporate to sales, late-night to nightlife — owned, not lost
  • Visibility · pipeline value, conversion by lane, who responded fastest — across the whole team
Human approves outbound. AI never sends blind.

One AI operating layer. Five controlled stages.

AI handles the repetitive work — intake, classification, drafting, follow-up. Your team handles the judgement calls. Every enquiry tracked, owned, and moved forward.

STAGE
01

Unify every channel

Forms, email, DMs, referrals — AI captures and normalises every enquiry into one queue. No missed messages. No scattered threads. No copy-paste between inboxes.

  • All channels auto-routed by AI into a single queue
  • Parsed and enriched on arrival — no manual intake
  • Real-time intake visibility by source and segment
INTAKE · LIVE47 today
Web form18
Email12
Instagram DM9
Referrals6
Events (external)2
→ UNIFIED QUEUE47
STAGE
02

Classify by value & urgency

AI reads each enquiry the moment it arrives — party size, value, urgency, intent. High-value corporate gets priority. Small bookings handled efficiently. Nothing sits in limbo.

  • AI-scored priority from party size, value and intent
  • Urgency flags surfaced for time-sensitive enquiries
  • Escalation rules you define — AI enforces them
TRIAGEAUTO
Corporate · 200 pax£12k · HI
VIP referralFLAG · HI
Wedding · 120 pax£8.2k · MD
Press party£15k · MD
◦ Birthday · 25 pax£1.4k · LO
◦ Location hire£4.8k · LO
STAGE
03

Respond fast. On brand.

AI drafts the first reply in your venue's voice within seconds. A human reviews, tunes, and sends. Sub-5-minute first response — without dropping quality or tone.

  • AI-drafted replies matched to your tone and templates
  • Human approval on every outbound — nothing auto-sent blind
  • Response SLA tracked live — one-click escalation
RESPONSE · DRAFTON-BRAND
TOsarah.j@acmecorp.co.uk
RECorporate event · Dec 14
TONEProfessional · Warm
ATTACHPrivate-hire pack v3
SLA03:41 of 05:00
→ ESCALATE / SENDSEND
STAGE
04

Own every follow-up

AI-driven chase sequences keep every lead warm. If a reply stalls, the system escalates — human in the loop on rules you define. Nothing quietly goes cold.

  • AI-timed chase sequences per lead and segment
  • Automatic escalation if a follow-up stalls
  • Full timeline visibility per enquiry
FOLLOW-UP · WEDDING£8,200
D+0 · Initial responseSENT
D+1 · AvailabilityCONFIRMED
D+3 · ProposalSENT
D+5 · Awaiting reply
D+7 · Auto-chaseQUEUED 48h
D+10 · EscalateOps Director
STAGE
05

See your entire pipeline

Pipeline value, conversion rate, response speed, channel performance — surfaced in one place. AI flags at-risk deals before they slip. You always know where revenue is being won or lost.

  • Real-time pipeline value tracking
  • Conversion rate by channel, segment and rep
  • AI-flagged at-risk deals and escalation alerts
PIPELINE · MTD£142,000
Conversion rate34% ▲+8pp
Avg response4m 22s
At risk2 enquiries
Top channelWeb form · 38%
Top segmentCorporate · £67k
Lost · reasonPrice (2) · Date (1)

Three steps. No software to install.

Short onboarding. No platform to learn. AI does the heavy lifting — we plug into your existing flow and start handling enquiries within days.

01 · AUDIT
Request an ops audit
We map your current booking flow, find the leaks — missed follow-ups, slow responses, unowned leads — and tell you exactly what to fix first.
Free · no commitment
02 · PILOT
Run a two-week pilot
We run your real booking flow for 2 weeks — AI handling intake, triage, drafting; your team approving and sending. You see the difference before committing to anything.
Free · real results first
03 · DEPLOY
Go live, managed
Full managed deployment. AI-driven workflow running your booking ops end to end. You focus on running the venue. Monthly. Cancel anytime. No lock-in.
Tailored · monthly · cancel anytime

Operators who take revenue seriously.

MarsAI is for venues with high-value enquiry flow — where every missed follow-up is money left on the table.

We were losing track of high-value enquiries across email, DMs, and our website form. AI pulling everything into one queue with priority scoring changed everything.
Head of Events
Private Hire Venue · London
Follow-up was the weakest part of the operation. Leads went cold and we'd have no idea until it was too late. The AI chase sequences fixed it overnight.
Operations Director
Multi-site Restaurant Group
For the first time we can see our pipeline — how many enquiries, where they are, what they're worth. The visibility alone was worth it.
General Manager
Conference & Events Centre

MarsAI on the go.

Inbox
Approvals

Transparent. Start free.

See results before you pay. The audit and pilot are free. You pay only when you're ready for full managed deployment.

Tier 01 · Audit Ops Audit Free

AI scans your recent enquiries to surface leaks instantly. We review, write up the action plan, hand it over — no pitch.

  • Full booking-flow audit
  • Response-time analysis
  • Follow-up gap identification
  • Revenue leakage estimate
  • Written action plan
Tier 03 · Deploy Managed Deployment Tailored / monthly

Full end-to-end booking ops, AI-optimized. We handle everything. You focus on the venue.

  • Everything in Pilot
  • Full-time ops coverage
  • Custom escalation rules
  • Multi-channel management
  • Monthly performance reviews
  • Cancel anytime · no lock-in

Common questions from operators.

What is MarsAI, exactly?
MarsAI is an AI-optimized booking operations service for hospitality venues. We sit between your inbound enquiries and confirmed bookings — AI handles intake, triage, drafting and follow-up; our ops team approves, tunes, and escalates. It's a managed workflow, not another piece of software for you to run.
How secure is my data?
Your data is seen by the founding team only. We don't train public models on it, we don't share it with third parties, and we're fully UK GDPR compliant.
How does the free pilot work?
We run your real booking flow for two weeks at no cost — AI handling the workflow, our team in the loop on every outbound. You see the results before deciding whether to continue with a paid deployment.
Does AI send replies without me seeing them?
No. Every outbound is drafted by AI and reviewed by a human before it sends. You never lose control of your voice. AI handles the speed — the judgement stays with your team.
Do you replace my existing booking tools?
We work alongside your existing tools initially. Over time, most operators consolidate because MarsAI provides the unified layer they were stitching together manually across multiple platforms.
What types of venues do you work with?
Private hire venues, wedding venues, nightlife operators, corporate event spaces, and conference centres. If you receive high-value booking enquiries across multiple channels, MarsAI is built for you.
What does managed deployment cost?
Tailored to your enquiry volume and complexity — we scope the exact number together during the free audit and pilot, so there are no surprises. Monthly billing, cancel anytime — no lock-in.

Request your free Booking Ops Audit.

An honest assessment.

What you get: we map your enquiry flow, identify revenue leaks, and show where efficiency and conversion can improve. No pitch. No pressure.

  • Typical reply within 1 business day
  • 30-minute scoping call, no prep required
  • Written action plan inside a week
Human approves outbound. AI never sends blind.